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Review Customer’s Reviews Comments



Prices 2.3
Quality 1.8
Delivery 1.7
Support 1.9 has a bid/auction based model as its writing service. The website explains the process, through a short video and then invites students to place their orders. We have conducted this review at the request of a few customers and have looked at the policies and procedures, along with other website content, the FAQ section, the testimonials that have been posted on writer profile pages, customer reviews we have found on the web, and our own experience with the process and product quality through ordering and contracting with a writer. Our finding follow.

Offered Products and Services

The business model is really one of “matching” students and writers for the completion of academic writing assignments. Students at any academic level, all the way through Ph.D. candidates, can place orders for a full array of academic writing. Once orders are placed, they are placed on a job board and are open for bids from site-registered writers. Students may then access writers’ profile pages and get information about the title of pieces they have competed, how many orders they have filled and their record of on-time delivery. There are also testimonials on those profile pages.

Quality of Products/Writers

Study Bay states that all of its registered writers are degreed, seasoned professionals. However, this is difficult to judge because there are no writing samples available for customers to view. When we asked writers, who were bidding on our paper, for samples, we were given a variety of excuses why this could not be done. We were not impressed with their responses.

  • Former StudyBay customers who have posted feedback and reviews on the web do not seem to be impressed either. Many state that their writers were obviously foreign and their lack of full command of English was apparent in the pieces they received. When they asked for revisions, things were not much better.
  • The paper we received, which was to be a college level piece, was quite “elementary,” more suited for a high school level in terms of structure, vocabulary, and composition. We suspect our writer was ESL as well, considering some of the sentence structure errors and incorrect verb tenses and word usage.

Regarding writers and their qualifications, we looked at the process for writers to register. Basically, a writer signs up, agrees to their terms and conditions, completes a profile and is then able to receive announcements of all orders and bid on them. A huge concern is the lack of quality control. No credentials are verified.

Certainly, Study Bay is not a fraud or scam, but quality concerns are an issue. We also were unable to find a BBB membership or any information on the location of the company’s headquarters.

Quality of Customer Support

The customer department is open only on weekdays, from 10 a.m. until 8 p.m., but we do not even know what time zone this is. We did manage to telephone and ask a few questions. Reps are foreign and we were either told to check the FAQ page or to speak directly with a writer for answers.

Most everything is left to the communication between customer and writer. It appears that StudyBay only acts as a clearinghouse and payment center.

Prices and Discounts

While the customer can calculate prices for their orders, these are only estimates. The final price to be paid is negotiated between customer and his/her selected writer. As you might imagine, there are no discounts, no coupon codes for special pricing, and no special promo code for a first-time client. We calculated our 8-page paper to be $110.00; ultimately, we paid $104.00 after negotiations with our selected writer. Customers pay for their products in advance but the money is not released to the writer until the customer has approved and taken delivery.

Additional Benefits

In short, there are none. The company guarantees no plagiarism and will not pay the writer until it is fixed. If a customer wants revisions, the writer is also not paid until those are completed.


As we considered pros & cons of this service, we can see some potential positives. Unfortunately, they are not reflected in the company, primarily because there is no quality control over writer qualifications. And given the quality of products, there should be. We are giving a rating of “Fair.”


Customers’ Reviews

1.4 rating
1.4 out of 5 stars (based on 13 reviews)
Very good0%

Will never waste my money on this writing service again

1.0 rating
April 1, 2020

My dissertation required a few case studies, so I hired this company to do them for me. The communication with the writer was horrible, and he didn’t include any of the points I offered. Besides delivering it later than expected, I also had to send it back due to having errors. Will never waste my money on this writing service again and neither should you!


Isn`t useful

2.0 rating
April 1, 2020

As a quite new resource without much experience… I can understand some problems that they are facing. However, they give nice discounts and even try performing plagiarism reports. To the bad things… Their customer support department isn`t useful. It`s quite hard to reach them and it`s quite easy to be left without any reasonable answer.


Look for a different place

1.0 rating
April 1, 2020

Badly written papers is what you get if you rely on them. Impossible to find any kind of a reasonable answer from whether their writer or their support. From my point of view, Study Bay doesn`t worth any effort from any student. Do you want to get a professionally combined paper? Look for a different place or simply do it on your own.


not that good as I expected

2.0 rating
April 1, 2020

I believe these guys still don`t really understand what they are supposed to do. They ask you for every single detail of your paper when you place an order which is good but then they start calling you every day and even at night to ask the same things again and again which is irritating. The quality they provided in the end wasn`t too low but I cannot say that my essay was impeccable either.

Tanya Kennett

the result turned out to be so upsetting

2.0 rating
April 1, 2020

What I liked about this service is their meticulousness. They really did their best to follow all the instructions from customers. But what I can`t understand is why the result turned out to be so upsetting. The case study badly needed rewriting and some proofreading. There were no conclusions as well and some statements seemed far-fetched. I would recommend to order from this website only if you have time to edit your paper afterwards.