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Review Customer’s Reviews Comments



Prices 3.0
Quality 3.0
Delivery 1.3
Support 2.0 is a Canadian-based writing service that, according to the website, has been around since 1997 – almost 20 years. It has a well-organized website with links to all of its content pages, along with a listing of the benefits of using its services, testimonials, and easy navigation to its order form. We were initially quite impressed with the design and style of the site. To prepare our review, however, we looked at a number of things, such as customer reviews we found on the web, any articles or samples that provided more detail about specific products or services, pricing, discounts, other benefits, and, as always, the result of our order of a research paper. Here is our summary.

Offered Products and Services

Essay-Land products are strictly academic – essays, papers, reviews, and any other type of writing assignment students will get from the high school level through the final Ph.D. dissertation. In addition to these, the company offers admissions essays, help with STEM coursework, test-taking, and editing/proofreading. As such, Essay-Land should be considered a comprehensive academic writing service.

Quality of Products/Writers

We judge quality by the website content, of course, but also by samples of writing and by customer feedback and comment and the product we received.

  • Writing quality of content on the site is good. Information is divided into paragraphs, and grammar and composition are excellent.
  • On-site testimonials are also quite complimentary – everyone thrilled with the products they received
  • Off-site comments are not as complimentary. There were complaints about tardiness of delivery, composition quality and the types and levels of resources that were used.
  • The paper we ordered was at the undergraduate level. What we received would have been appropriate for a high school level work, including rather low-level resource materials. Many of the points were repeated in different words, as if the writer were trying to fill eight pages without enough content to do so. We were disappointed.

Regarding the writers, there is not much information. The link to that detail merely states that writers are qualified with plenty of experience. On the order form, a customer can choose standard, premium or platinum quality. Writers of standard quality have at least a Master’s; for premium, a Masters or Ph.D.; and for platinum, a Ph.D. only. It is hard to imagine that our writer had a Master’s degree, given the quality of the piece. We suspect that may be exaggerating the credentials of its writers.

Nevertheless, the company is clearly not a fraud or scam, and we consider a rating of quality to be “Fair.”

Quality of Customer Support

Essay-Land can be contacted by phone or live chat and we did so. While reps were friendly and helpful, they had some difficulty answering detailed questions. We asked about samples of writers’ works and waited while she checked. She returned to say that samples could not be provided because all work is sent out to customers and cannot be shown to anyone else.

We were also told that each chapter of a dissertation could be completed in 12 hours for about $800 each. This meant that an entire PhD. dissertation could be produced in as little as five days – big red flag for us.

Prices and Discounts

Essay-Land prices are about average. Our 8-page paper (7-day deadline) was priced at $167.92, but new customers are given a 17% discount with a promo code to enter in the order form. On the pricing page, there is a paragraph dedicated to discounts for loyal customers, but no details. We asked customer support and were told that we could request discounts and coupon codes for them, once we returned for subsequent orders.

Additional Benefits

There is no mention of free pages, although we were not charged for out title and reference pages. Revisions are also free. Any additional benefits are fee-based including a choice of three quality levels, editing, and VIP support.


Given the obvious pros & cons, we do have issues with quality and the fact that some of the claims are a bit exaggerated. Further, there is no BBB membership, and we do think that is important. Overall, we are providing a rating of “Fair.”


Customers’ Reviews

2.0 rating
2 out of 5 stars (based on 1 review)
Very good0%

Stay away for your own sake!

2.0 rating
April 1, 2020

It’s very hard to choose the perfect writing company, and unfortunately, isn’t the one. The writers don’t respect the deadline, so if you want to give it a try, place an order beforehand. I don’t think anybody is happy to wait longer for a paid service.

Erik G