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We were initially impressed with the BestEssays.com website. It is well organized, with links to all pages, has published policies, and the content is written in good English. And it has been in the writing business for about 20 years. Still, we have prepared this review in the same fashion as all reviews we do, using the same factors – reading through all of the site content, looking at on-site Best Essays testimonials, reviewing the features, sample writings, and other features, exploring off-site Best Essay customer reviews, along with users of out site who have provided feedback. Over the past 20 years, there is a lot to explore, and here is our summary of all that we found.
Offered Products and Services
Bestessay.com offers any type of writing a student could want or need – any written assignment or research work, admissions essays, editing and proofreading, media presentations, coursework assignments, resume/CV services, and even graduate level projects, such as theses and dissertations. It truly is a “full-service” writing agency. Best Essay also serves students at any academic level, including high school, which is certainly a plus.
Quality of Products/Writers
We were excited to take a look at the sample writings. The site stated that all of the company writers had Master’s or Ph.D. degrees. Further, it stated that when an order was placed, three people would be involved – a researcher (if required), a writer, and an editor. This sounded amazing. We accessed the samples, and what a disappointment.
First, we read a Ph.D. level essay on “What is Right or Wrong.” The quality, composition, and research would be appropriate for a high school piece of writing. And there were definitely grammar and word usage errors that indicate an ESL writer. We also reviewed a Ph.D. level paper on “Digital Forensics.” Almost the entire piece was composed of screen shots which we found on the web – nothing original. There was also a PowerPoint presentation on “adulthood” which spoke to stress. It certainly was adequate, but the references were from 2002-2004.
The quality of the BestEssay.com samples was disappointing, to say the least. Many of the off-site customer comments also spoke to such disappointment. The complaints are pretty common:
- Old and outdated resource materials
- Poor writing quality
- Organizational issues. Customers state that their pieces tend to “ramble” and repeat content.
One of our big concerns related to Ph.D. dissertation production. The company states that it can produce a full dissertation within a couple of days. This, of course, is an impossibility, unless the writer is simply re-writing an existing dissertation. And given that Ph.D. candidates must set up an original research project with their advisors – a project that must occur over a period of time – this is an absurd claim.
Overall, we can say that Bestessay.com is a legal provider of writing services. We can also state that it is reliable in terms of delivering orders on time. But in terms of being trusted to produce the quality that students want and need, there are definitely some issues.
Quality of Customer Support
We contacted the customer support department, via live chat, to inquire specifically about the dissertation promises. A very foreign-sounding young man told us that, yes, a dissertation could be produced within 48 hours. We contacted by phone and were told the same thing. Many of the answers we got to other questions were pretty rehearsed. Still, they were pleasant. Like many other writing services, we suspect that Best Essay uses an answering service for its customer support services.
Prices and Discounts
Company prices are reasonable and average for the industry. There is a link to a discounts page. New customers receive a promo code for a 15% discount that is calculated at the time of order. There are also discounts with coupon codes once a customer has ordered a certain number of pages. These range from 5 – 15%.
There is no distinction on pricing between high school, undergraduate, and graduate level pricing. The distinctions are based upon delivery deadlines, quality of writer chosen (standard, premium, or platinum), and other fee-based options that can be chosen at checkout.
In terms of payment procedures, customers can be comfortable knowing that their financial information is safe and secure. Best Essay uses an SSL-certified third-party processor and does not collect or store any payment information on its site.
Free benefits are listed as revisions, outline, title page, bibliography and formatting. There are also fee-based extras, including obtain a “top” writer, VIP support, proofreading and a plagiarism report. If the company promises editing as a standard service with every order, why is there a fee for proofreading?
Best Essay is not a fraud or scam. Customers place orders, provide instructions and do receive their orders. However, in looking at the pros & cons, there are definitely some “red flags.” Quality levels of the samples are not good; there is no BBB membership; and the claim that an original Ph.D. dissertation could be completed in two is ridiculous. Our rating of this writing service is a 2, on a scale of 1-5.
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Lauren Reviewed BestEssays.com
After using Best Essays for my dissertation I felt sorry for myself for doing it. Such a low quality paper was delivered to me! Without all the needed requirements! Don’t recommend to use this service.
Milesa Reviewed BestEssays.com
BestEssays should be called WorstEssays or at least NotAlwaysThereForYouEssays. To reach their support team is an unbelievable and impossible mission. You will be stuck in a line of idiots like yourself who placed their hope in this resource.